Legal

Privacy Policy

How Lidarvisor collects, uses, stores and protects your information, and the rights you have over it.

Last Updated: February 4, 2026

Lidarvisor (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based LiDAR point cloud processing platform at lidarvisor.com (the “Service”).

Lidarvisor is incorporated in New Mexico, USA. We comply with applicable US privacy laws including the California Consumer Privacy Act (CCPA), and for our European users, the General Data Protection Regulation (GDPR).

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

Full name
Email address
Password (stored in encrypted form)
Company/organization name (optional)
Billing information for paid subscriptions

1.2 Uploaded Data

To provide our LiDAR processing services, you may upload:

LAS and LAZ point cloud files
Geospatial and location data contained within those files
Project names and descriptions

Important: Your uploaded files may contain geospatial coordinates and location information. You are responsible for ensuring you have the right to upload and process such data.

1.3 Usage Data

We automatically collect:

IP address and approximate location
Browser type and version
Operating system
Pages visited and features used
Date and time of access
Processing activities (file sizes, processing times)

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

Essential cookies: Required for the Service to function (authentication, security)
Functional cookies: Remember your preferences and settings
Analytics cookies: Help us understand how users interact with our Service

2. How We Use Your Information

We use the information we collect to:

Provide the Service: Process your LiDAR data, generate outputs (DTM, DSM, DXF, etc.)
Manage your account: Create and maintain your account, process payments
Communicate with you: Send service updates, respond to inquiries, provide support
Improve the Service: Analyze usage patterns, fix bugs, develop new features
Ensure security: Detect and prevent fraud, abuse, or security threats
Comply with legal obligations: Meet regulatory requirements

Under GDPR, we process your personal data based on:

Contract performance: To provide the Service you requested
Legitimate interests: To improve our Service and ensure security
Consent: For marketing communications (where applicable)
Legal obligations: To comply with applicable laws

4. Data Storage and Retention

4.1 Where We Store Your Data

Your data is stored on secure cloud servers. For EU users, we ensure GDPR-compliant data handling. We use industry-standard infrastructure providers that comply with GDPR requirements.

4.2 Retention Periods

Account data: Retained while your account is active, plus 30 days after deletion request
Uploaded files and processed outputs: Retained according to your subscription tier and project settings; you may delete them at any time
Usage logs: Retained for up to 12 months for analytics and security purposes
Billing records: Retained for 7 years as required by law

We do not sell your personal data.

We may share your information with:

Service providers: Cloud hosting, payment processing, email delivery, and analytics providers who process data on our behalf under strict contractual obligations
Legal requirements: When required by law, court order, or government request
Business transfers: In connection with a merger, acquisition, or sale of assets (with prior notice)

All third-party service providers are vetted for GDPR compliance and bound by data processing agreements.

As an EU resident, you have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure (“right to be forgotten”): Request deletion of your personal data
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, contact us at contact@lidarvisor.com. We will respond within 30 days.

You also have the right to lodge a complaint with your local data protection authority.

You can control cookies through:

Browser settings: Most browsers allow you to block or delete cookies
Our cookie banner: Manage your preferences when you first visit our site

Note: Disabling essential cookies may prevent you from using certain features of the Service.

8. Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

SSL/TLS encryption for all data in transit
Encryption of data at rest
Secure authentication mechanisms
Regular security audits and updates
Access controls limiting who can view your data
Regular backups with secure storage

While we strive to protect your data, no method of transmission or storage is 100% secure. Please use strong passwords and keep your login credentials confidential.

9. Children’s Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such data, please contact us immediately at contact@lidarvisor.com, and we will delete it promptly.

10. International Data Transfers

Your data is primarily stored within the EU. If we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

We will update the “Last Updated” date at the top of this page
For significant changes, we will notify you by email or through a prominent notice on our website
Continued use of the Service after changes constitutes acceptance of the updated policy

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: contact@lidarvisor.com

Website: lidarvisor.com/contact

We aim to respond to all inquiries within 48 hours.